pokok game FAQ — Answers to Your Questions

At pokok game, a National ID card (NID) is the most widely accepted document for identity verification. If you do not have an NID, a valid passport or driving licence is also accepted. For address verification, a recent utility bill or bank statement (within the last three months) is accepted. All documents must be clear and legible — blurry or damaged images may be rejected.

pokok game typically requests verification at the time of the first significant withdrawal or during a security review. Documents are not repeatedly requested for regular small transactions. However, if unusual activity is detected on an account, verification may be initiated at any time. Once an account has been successfully verified, documents are generally not requested again for subsequent transactions.

If verification is rejected, the pokok game support team will usually inform you of the reason by email or live chat. The most common reasons are an unclear image, a mismatch in name or date of birth, or an expired document. Take a clear photo of the correct document and resubmit. For any difficulty, get direct help via 24/7 live chat — the team responds in both Bengali and English.

pokok game uses SSL encryption to keep all personal information secure. NID or other documents submitted for verification are used only to confirm identity and address. Information is not shared with third parties. To learn more about our privacy practices, read the pokok game Privacy Policy.

Members must be at least 21+ years old to take part in casino and betting activities at pokok game. The main purpose of age verification is to protect minors and confirm account ownership. Age is verified automatically from the date of birth on the NID. Anyone under 21 cannot open an account or play.

No. Under pokok game rules, only one account is allowed per person. Creating a second account using the same NID, mobile number, or payment method may result in both accounts being suspended and all bonuses cancelled. For full details on the rules, visit the pokok game Terms & Conditions page.

At pokok game, a standard withdrawal takes 10 to 45 minutes to process. This timeframe applies equally to bKash, Nagad, and Rocket. Bank transfers may take longer due to the bank's own processing time. If verification has not been completed, the first withdrawal may take a little longer.

The minimum withdrawal amount at pokok game is ৳500. This limit applies to all methods — bKash, Nagad, Rocket, and bank transfer. Withdrawals cannot be requested if your balance is below ৳500. Make sure your balance is above this limit before requesting a withdrawal.

If a withdrawal has been pending for more than 45 minutes, first check whether your account verification has been completed. If verification is in order, contact pokok game's 24/7 live chat with your transaction ID. The support team will look into the situation and resolve it promptly. If bonus wagering is incomplete, the withdrawal may be on hold.

At pokok game, bKash, Nagad, and Rocket withdrawals are processed 7 days a week, 24 hours a day. Mobile banking withdrawals at night or on public holidays generally take the usual 10–45 minutes. Bank transfers, however, may take a bit longer outside banking hours, as they depend on the bank's own schedule.

pokok game currently offers four withdrawal methods — bKash, Nagad, Rocket, and bank transfer. For bank transfers, major commercial banks such as Dutch-Bangla Bank, BRAC Bank, or Islami Bank can be used. It is recommended to withdraw using the same method you used to deposit.

pokok game does not charge any separate fee for withdrawals. However, your mobile banking provider or bank may apply their own charges — this depends on their policies. You can submit a withdrawal request at any time, provided you have a minimum balance of ৳500.

RTP (Return to Player) is the theoretical percentage of money a slot returns to players over the long term. For example, Mahjong Ways 2 has a maximum RTP of 96.95% — meaning theoretically, on average ৳96.95 comes back for every ৳100 wagered. A higher RTP is generally somewhat more favourable for players. However, RTP is a long-term average — the outcome of each spin is completely independent.

Volatility or variance refers to how a slot pays out its rewards. High-volatility slots pay out less often, but when a win hits it tends to be larger — Gates of Olympus is one example. Low-volatility slots pay out smaller wins more frequently — better suited for longer play sessions. Choose volatility based on your balance and how you plan to play.

In progressive jackpot slots, a small portion of every bet goes into a growing prize pool. The more players who play, the larger the jackpot grows. When a specific combination or bonus round is triggered, one player wins the entire jackpot. These slots have a lower chance of winning, but the prize amount can be very large. pokok game offers jackpot slots from various providers.

Many slot games at pokok game have a demo mode, where you can try the game without using real money. Winnings in demo mode cannot be withdrawn, but it is a great way to understand the game's features, paylines, and bonus rounds. You can find the game list and details on our slots page.

The minimum deposit amount at pokok game is ৳200, regardless of payment method. This limit applies to bKash, Nagad, Rocket, and bank transfer alike. Depositing ৳200 may also make you eligible for the welcome bonus. The minimum bet per spin may vary depending on the game provider.

Yes, pokok game slot games are fully playable on mobile browsers and on both Android and iOS apps. Games from all major providers including PG Soft, Pragmatic Play, and JILI are optimised for mobile. The app is available through official channels. Use a stable internet connection for the best experience.

pokok game offers a 100% bonus on the first deposit, up to ৳5,000. Example: deposit ৳1,000 and receive a ৳1,000 bonus — total balance ৳2,000. Before withdrawing bonus funds, a wagering requirement must be met: 15 times the bonus amount. In this example, wagering = ৳1,000 × 15 = ৳15,000. This applies to the bonus amount, not the original deposit.

Slot games generally count fully (100%) towards wagering. Live casino, table games, and fishing games may count partially. Some bonuses may exclude certain games. Each bonus comes with its own specific terms — read them carefully. For confirmation, ask pokok game's 24/7 support.

Yes, it is possible to cancel an active bonus at pokok game, but doing so will forfeit the entire bonus amount and any winnings earned from it. Only the original deposit balance (if any remains) will be kept in the account. Make sure you understand the terms before accepting a bonus. If in doubt, ask via live chat first.

No. The pokok game welcome bonus is available only once per member — on the first deposit only. If the same person tries to claim this bonus a second time by opening a new account, both accounts may be cancelled. For subsequent deposits, use other promotions such as the weekly deposit festival or the slot fun bonus.

Each bonus at pokok game has an expiry period within which the wagering requirement must be completed. If the requirement is not met within the set time, the bonus and any winnings from it are automatically cancelled. Check the expiry period carefully when accepting a bonus and plan accordingly. Full details are available on the Terms & Conditions page.

At pokok game, only one bonus can be active at a time. pokok game's weekly deposit festival (up to 50%, ৳5,000), slot fun bonus (up to 30%, ৳3,000), or cricket season reward (up to 40%, ৳4,000) — each can be claimed once per week. You cannot take the next bonus until the wagering on the current one is complete.