pokok game Terms and Conditions

The following words and phrases are used with specific meanings in these terms and conditions:

• "Platform" means the pokok game website, mobile app, and all digital services associated with it.
• "Member" or "User" means any person who has registered on or is using this platform.
• "Account" means each member's individual registered profile through which services are accessed.
• "Bonus" means any financial incentive or reward given to members by pokok game.
• "Balance" means the total funds held in a member's account, which may include both real money and bonus funds.
• "Wagering Requirement" means the total amount that must be wagered before bonus funds can be withdrawn.
• "KYC (Know Your Customer)" means the process of verifying a member's identity through required documents and information.

Any word or term mentioned in this document must be interpreted in light of these definitions.

2.1 Registration Process

Every individual must create a valid account to use pokok game's services. Members must provide truthful and accurate information at the time of registration. Registering with false information is strictly prohibited and may result in account closure.

2.2 One Person, One Account

Each person may operate only one account. If the same person attempts to open multiple accounts, all associated accounts will be closed and deposited funds may be forfeited.

2.3 Identity Verification (KYC)

pokok game may at any time request a national identity card, passport, or other valid document to verify a member's identity. Completion of identity verification may be required before a withdrawal is processed. If a member does not provide the required documents, the withdrawal request will remain on hold.

2.4 Account Security

Each member is responsible for keeping their password and login details secure. Sharing account credentials with anyone else is prohibited. If someone accesses your account without permission, you must notify our support team immediately.

3.1 Minimum Age

All services on this platform are available only to individuals aged 21 or above (21+). Minors are strictly prohibited from registering, betting, or participating in casino games. pokok game may request proof of age at any time for verification.

3.2 Geographic Restrictions

This platform is designed primarily for users in Bangladesh. Residents of countries where online gaming or betting is legally prohibited are not eligible to use this service. Members are responsible for ensuring they comply with the laws of their own country.

3.3 Multiple Account Restrictions

If multiple members of the same household operate separate accounts from the same device or internet connection, pokok game reserves the right to review those accounts and take appropriate action if necessary.

4.1 Deposit Methods and Limits

Deposits on pokok game can currently be made via bKash, Nagad, Rocket, and bank transfer. For bank transfers, Dutch-Bangla Bank, BRAC Bank, Islami Bank, and other scheduled banks are accepted. The minimum deposit amount is ৳200. No additional fees apply to deposits.

4.2 Withdrawal Methods and Limits

The same methods can be used for withdrawals — bKash, Nagad, Rocket, and bank transfer. The minimum withdrawal amount is ৳500. Withdrawal requests are generally processed within 10 to 45 minutes.

4.3 Conditions for Processing Withdrawals

Before a withdrawal request is approved, the member must meet the following conditions:

• Identity verification (KYC) must be completed.
• For bonus funds, the specified wagering requirement must be met.
• There must be no suspicious activity on the account.
• It is recommended that the deposit method and withdrawal method be the same.

4.4 Third-Party Transactions Prohibited

Making deposits or withdrawals using another person's account or payment method is strictly prohibited. If such a transaction is detected, the account may be suspended and the funds held.

5.1 Welcome Bonus

New members will receive a 100% bonus on their first deposit, up to a maximum of ৳5,000. For example: a deposit of ৳1,000 earns a bonus of ৳1,000, giving a total balance of ৳2,000; the wagering requirement for this bonus is the bonus amount × 15 (i.e. ৳1,000 × 15 = ৳15,000). Winnings earned from the bonus cannot be withdrawn until the wagering requirement is fulfilled.

5.2 Other Promotional Offers

pokok game regularly offers weekly deposit bonuses, slot bonuses, special rewards during the cricket season, birthday gifts, and friend referral rewards. Specific terms apply to each offer and are detailed on the promotions page.

5.3 General Rules for Using Bonuses

• Multiple bonuses cannot be claimed at the same time unless specifically permitted.
• A bonus may only be used on the games or categories specified in the promotion's terms.
• If fraud or misuse of the system is detected in connection with any bonus, the bonus and any winnings from it will be voided.
• pokok game reserves the right to change, suspend, or cancel any bonus offer.

5.4 VIP Cashback

Regular members are eligible to receive weekly cashback through the VIP program. Cashback rates vary across four tiers from Bronze to Platinum. Weekly cashback is applied at the applicable rate on that week's net losses. For details on how to reach each VIP tier, visit the pokok game VIP program page.

6.1 Game Outcomes

All game outcomes on pokok game are determined by Random Number Generator (RNG) technology, which is neutral and automated. There is no way to artificially influence the outcome of any game. Each round is completely independent of the previous one.

6.2 Prohibited Activities

The following activities are strictly prohibited and may result in account closure:

• Placing bets using software bots or automated methods.
• Exploiting any system error or bug for personal gain.
• Using multiple accounts to claim bonus advantages.
• Collusion or attempting to influence game outcomes by coordinating with other members.
• Money laundering or conducting any other illegal financial activity.

6.3 Technical Issues

If a game is interrupted due to a server problem, network disruption, or any other technical fault, pokok game reserves the right to void that round and return the bet amount. Any abnormal winnings or situations arising from a technical fault may be reviewed and corrected.

7.1 Grounds for Suspension

pokok game may temporarily or permanently suspend a member's account under any of the following circumstances:

• Registering with false or incomplete information.
• Violation of any clause of these terms and conditions.
• Evidence of suspicious financial activity or fraud.
• At the member's own request to close the account.
• A voluntary self-exclusion request under the responsible gaming policy.

7.2 Fund Forfeiture Policy

If it is established that a member obtained a bonus or misused the system in violation of the terms, the relevant bonus and any winnings from it may be forfeited. However, the original deposit amount will be returned following a reasonable review.

7.3 Right to Appeal

Regarding an account suspension or closure, a member may contact our support team to request a review. Based on the request, pokok game will reconsider and communicate its decision.

8.1 Service Availability

pokok game makes every effort to ensure uninterrupted service. However, services may be temporarily unavailable due to maintenance, technical issues, or other reasons. pokok game will not be financially liable for such interruptions.

8.2 Third-Party Services

pokok game is not directly responsible for issues arising from payment processors, game providers, or any other third-party services. However, efforts will be made to assist members when such issues occur.

8.3 Betting Risk

Online gaming and betting carry financial risk. Members participate on this platform entirely at their own risk. We encourage all members to follow the responsible gaming policy and provide assistance when needed.

pokok game follows a separate policy regarding the collection, storage, and use of members' personal information. For details, please read our Privacy Policy, which covers the data retention period, conditions for sharing information with third parties, and members' data rights.

9.1 Data Protection Methods

Members' personal and financial information is kept secure using SSL encryption technology. International cybersecurity standards are followed for data storage.

9.2 Use of Information

Members' information is used for service delivery, identity verification, fraud prevention, and platform improvement. Personal information is not sold to third parties without the member's consent.

pokok game reserves the right to change, add to, or revise these terms and conditions at any time. After any change, the updated terms will be published on this page and will take effect from the date of publication.

10.1 Notification of Changes

For significant changes, an effort will be made to notify members in advance by email or through the platform. However, it is the member's responsibility to review this page regularly.

10.2 Continued Use Means Acceptance

If a member continues to use the platform after updated terms are published, they are considered to have agreed to the revised terms. Anyone who does not agree to the new terms is advised to request closure of their account.

If you have any questions or need clarification about these terms and conditions, please contact our support team. pokok game provides support in both Bengali and English via live chat and email, 24 hours a day, 7 days a week.

11.1 Contact Methods

• Live Chat: available directly on the platform, 24/7
• Email: [email protected]

For answers to more general questions, visit our Frequently Asked Questions (FAQ) page — it provides detailed answers to common questions about accounts, payments, and bonuses.

12.1 Severability of Terms

If any clause of these terms and conditions is found to be invalid or unenforceable, the remaining clauses will continue in full effect.

12.2 Entire Agreement

These terms and conditions, the privacy policy, and any other applicable policies together form the entire agreement between pokok game and the member. Any prior oral or written understanding before this agreement is replaced by this document.

12.3 Language Precedence

These terms and conditions are written in Bengali. If any translation or version in another language differs in meaning from the Bengali version, the Bengali version will be considered authoritative.

12.4 Assignment of Rights

A member may not transfer their rights or obligations under this agreement to a third party. pokok game reserves the right to transfer its services or this agreement to an affiliated entity if needed.

12.5 Commitment to Responsible Gaming

pokok game is mindful of its members' wellbeing and financial safety. We believe online gaming should be a source of enjoyment, not a problem. For details on our policies and support resources on this matter, visit our About Us page, where the platform's values and commitments are discussed.