pokok game Privacy Policy

1.1 Information Collected at Registration

When you create an account on pokok game, we collect the following information from you:

• Full name and date of birth
• Email address and mobile number
• National ID card or passport number (for identity verification)
• Bank or mobile financial service account details (for financial transactions)
• Residential address

This information is used to improve our services, meet legal obligations, and ensure the security of your account.

1.2 Automatically Collected Information

When you use the pokok game website or app, some information is collected automatically. This includes:

• IP address and device type
• Browser version and operating system
• Time spent on the site, click data, and navigation paths
• Login time and location (general region only)

This information does not directly identify any individual, but may be combined with unique identifiers to improve the user experience.

1.3 Transaction-Related Information

We keep a record of every deposit and withdrawal transaction. Details of all financial activity carried out through bKash, Nagad, Rocket, or bank transfer are collected and stored securely.

pokok game uses your information only for specific and lawful purposes. The reasons for which we use your information are listed below:

2.1 Account Management and Service Delivery

Collected information is used to create, verify, and manage your account. This also includes processing deposits and withdrawals, issuing bonuses, and maintaining your gaming history.

2.2 Identity Verification and Fraud Prevention

We verify collected information to prevent fraudulent activity, money laundering, and other illegal acts. This information is also used to determine whether the same person is creating multiple accounts.

2.3 Customer Support

Our 24/7 support team may view account-related information to properly respond to your complaints or questions. This is done entirely for your benefit and the information is not shared with any third party.

2.4 Communication and Notifications

Notifications about new bonuses, promotional offers, system updates, or security matters may be sent to your registered email or mobile number. You can opt out of promotional messages at any time.

2.5 Legal Obligations

Under applicable laws and regulations, we may be required to provide certain information upon request from relevant authorities.

pokok game gives the highest priority to the security of your information. The technical and organisational measures we have put in place are:

3.1 Encryption

All data exchanged on the website is encrypted using SSL (Secure Socket Layer) technology. Banking information and passwords are stored using industry-standard hashing methods — no staff member can read them directly.

3.2 Server Security

Our servers are kept in secure data centres and regular security audits are carried out. Firewalls and anti-malware systems are active to prevent unauthorised access.

3.3 Access Control

Only authorised staff can view specific information on a need-to-know basis. All internal access is logged and regularly audited.

Even so, no one can guarantee complete security on the internet. Keeping your password confidential and avoiding logging into your account on public Wi-Fi is also important for your own security.

pokok game does not sell your personal information. However, certain information may be shared with third parties in the following situations:

4.1 Payment Processors

Necessary transaction information is shared with bKash, Nagad, Rocket, and banking partners to complete deposits and withdrawals. These parties are governed by their own privacy policies and are contractually bound to protect the information.

4.2 Technology Service Providers

Trusted technology partners are needed for website operations, game delivery, and analytics. These service providers receive information only for the designated task and may not use it for any other purpose.

4.3 Legal Obligations

Information may be provided in response to a court order, government investigation, or a lawful request from a law enforcement agency. In such cases, we provide only the information that is legally required.

4.4 Business Restructuring

In the event of a company merger, acquisition, or asset transfer, user information may also be transferred. In such cases, the new party will be bound to comply with the terms of this Privacy Policy.

Cookies and similar technologies are used on the pokok game website. These are small text files stored in your browser.

5.1 Essential Cookies

These cookies are necessary for the core functions of the site — such as maintaining login sessions and remembering your preferred settings. Without them, the site cannot function properly.

5.2 Analytical Cookies

Analytical cookies are used to understand which pages are visited most and where issues arise. This data is collected in aggregate form and does not identify any individual.

5.3 Cookie Controls

You can block or delete cookies from your browser settings. Please note, however, that disabling essential cookies may prevent some site features from working.

As a member of pokok game, you have the following rights over your own information:

6.1 Right to Know

If you want to know what information we hold about you, please contact our support team. After verification, the information will be provided within a set timeframe.

6.2 Right to Correction

If there is incorrect information in your account, you can request a correction. Additional verification may be required for changes to identity-related information.

6.3 Right to Close Your Account

You may close your account at any time. However, due to legal obligations, we may need to retain certain information for a specified period.

6.4 Right to Opt Out of Promotional Messages

You can stop receiving promotional emails or SMS at any time. To do so, update your account settings or inform the support team. However, it is not possible to stop sending essential messages related to transactions and security.

To learn more about responsible gaming and your right to control your account, please visit our Responsible Gaming page.

All services on pokok game are strictly for persons aged 21 and above. We do not intentionally collect any information from minors.

Date of birth is verified at registration, and age is further confirmed through identity verification. If we have reason to believe that a minor's information has been collected by mistake, that account will be closed immediately and the information deleted.

If a parent or guardian believes their minor child has created an account, please contact our support team without delay.

How long your information is retained depends on the type of information and applicable law:

• Account Information: For as long as the account is active, and for a specified period after closure as required by law.
• Transaction Records: For the period required under financial regulations.
• Gaming History: While the account is active, and for a limited period after closure.
• Communication Records: Conversations with the support team are retained for a specified period.

Some information may need to be kept after account closure due to legal obligations. Once the retention period expires, the information is securely deleted or anonymised.

This Privacy Policy may be updated from time to time in line with changes to our services or legal requirements.

If any significant changes are made, we will notify you by email to your registered address or through a notice on the site. The effective date of the revised policy will be clearly stated at the top of this page.

Continued use of the service after an update will be considered acceptance of the new policy. We therefore recommend checking this page regularly. To learn about other site policies and our services, please read the About Us page.

If you have any questions or concerns about this Privacy Policy, or if you wish to make a request regarding your information, please contact us: